I'm Kimberly. Let me tell you why I do this.

Not long ago, my husband and I packed everything up and followed the Air Force to Wichita Falls. New city. New house. Fresh start. Military life teaches you a lot of things — adaptability, follow-through, showing up when it counts. It also teaches you the value of community, and how much it matters to have people around you that you can actually rely on.

That last part stuck with me. And it's a big reason I started Lone Star Managed.

Before landing here, I spent 2.5 years at ePlus Technology, one of the country's leading IT solutions providers. My clients weren't small — I supported the U.S. Chamber of Commerce, the City of Fayetteville (including all city employees and public safety personnel), Gundersen Health Network across multiple hospital campuses, Chesapeake Regional Healthcare, and others. Thousands of employees. High-stakes environments. The kind of tickets that don't leave room for mistakes.

I handled high volumes, worked the complex cases, and did it with the same level of care on ticket number forty as I did on ticket number one. Along the way, I learned something that doesn't show up on any certification: the technical fix is only half the job. The other half is making the person on the other end of the phone feel heard, helped, and respected.

Big IT firms are good at many things. Personalized, communicative, human support often isn't one of them. I've seen it from the inside — the tiered queues, the junior technicians, the process that protects the firm more than it serves the client.

Small business owners deserve better. You're running everything, wearing every hat, and the last thing you need is an IT partner that makes your day harder. I started Lone Star Managed because I knew I could offer something different: enterprise-level skill, without the enterprise-level runaround. And I could do it right here, in the city I'm putting down roots in.

When I'm not solving IT problems, I'm working on a different kind of problem-solving: dog training. I have two dogs — a German Shepherd and a Doberman — and I've been pursuing protection sport certifications with them. If that sounds intense, it is. But it's also taught me more about patience, consistency, and building trust than almost anything else. Skills that, it turns out, transfer pretty well to client relationships.