“I can never reach anyone who actually knows what they're doing.”
“I don't know if my business is secure — and nobody's explained it to me clearly.”
“Every time something breaks, I lose half a day waiting for help.”
Sound familiar? You're not alone — and you don't have to settle for that.
When you call Lone Star Managed, you get me.
Not a tier-one technician reading from a script. Not a ticket number and a two-day wait. Me — Kimberly — on the phone, on the problem, and on your side.
I spent 2.5 years at ePlus Technology supporting enterprise clients at a scale most IT consultants never see — the U.S. Chamber of Commerce, multi-hospital health networks, city governments including public safety departments. I handled the complex tickets, worked the demanding clients, and learned that the difference between good IT support and great IT support isn't just technical skill. It's communication, patience, and genuinely caring about the business you're serving.
A client once told me she'd called our help desk instead of her own internal IT team — on purpose. That's the kind of thing you don't forget. It's also exactly the experience I'm bringing to Wichita Falls.
“She understood the problem and resolved it in record time — which is contrary to my usual experience with the help desk.”
What I can do for your business
Three core services, all delivered with the same hands-on attention. Need something else IT-related? Just ask.
Help Desk & IT Support
When something breaks, you need answers fast — not a queue. Responsive, plain-English support that gets your team back on track without wasting your day.
Learn moreMicrosoft 365 & Cloud Setup
Whether you're setting up M365 for the first time or inheriting someone else's mess, I'll get your email, files, and team tools working the way they should.
Learn moreCybersecurity
Small businesses are targeted more than you'd think. I'll help you understand your real risks, close the gaps, and protect what you've built.
Learn moreReady to stop settling for IT support that lets you down?
A 30-minute conversation costs you nothing. You'll know right away if we're a good fit.